The disk usage report for Reseller and WebAdmin is not correct. It displays Space Utilized: 0.00 KB. What may be the reason?

The Disk Usage reports are generated by Hosting Controller DiskQuota service. The disk space calculation is a processor intensive job therefore it is not desirable to calculate the disk usage all the time. This service therefore runs once in a day at 2:00 a.m morning and calculates the disk usage for each account. At the same time disk usage reports are generated and e-mailed to customers if e-mail alerts are set under HostAdmin -> Preferences -> Disk Usage Settings.

After creating a new account, wait for some time so that DiskQuota service runs and calculates the disk usage. After that when you view the Disk Usage Report, you will see the correct usage.

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